Surface dock randomly disconnects. There is no overheating or random loss of connection.

Surface dock randomly disconnects Hello, I'm using a Surface Pro 8 (16GB, i5) and I've recently bought the official Surface Dock 2 along with the official USB-C to Display Port adapter to use it with my second monitor. Again these problems are only present on bottom USB4 port, top one works fine. I'd expect that from some cheap Chinese knockoff - not a Microsoft branded premium product like the surface book and dock. But sometimes the Bluetooth mouse you are using can cause you trouble simply by disconnecting from the system again and again. Is this a common issues others have encountered with their Surface Book 2? I've noticed the disconnects are more likely when the machine is under heavier computational workloads. Start by updating your WiFi drivers, as outdated drivers often contribute to disconnection problems on Windows 11. I've tried on both Windows and Linux without success. If you get the same symptoms I would suspect a faulty dock. There are so many threads on Microsoft Support forums, but they locked all of them without solutions SMH. Every day. Anyone else experienced this? Apr 24, 2020 · Hello there, I'm using the HP USB-C to Multi-port Hub in combination with HP Pavilion Power 15 cb 0004 ng. Display locks up and freezes. First the drive will appear with the drive letter only, and be unreadable, but i Hi, I need some help and insight to what would be the fix for my webcam problem. I can't control the mouse, it's like it freezes and then it works again after a few seconds or sometimes 15-20 seconds. Whenever the notebook is under load, the dock disconnects. So to connect to my external monitor it goes SL3 -> Surface Dock 2 -> External Monitor The connection from dock to monitor is USB-C to HDMI Cable. Our easy-to-follow instructions wil Dec 15, 2022 · Dock connection instability a known issue, and if so will a firmware update be released to fix that? If the answer to that question is yes, and it's available soon, then I'm happy to install that and hope it stabilizes my docking station. Provides a workaround. This time I noticed the mouse disconnects more then the keyboard does and it doesn't shutoff when it happens, it lasts for like 1 second then reconnects. PDF) Most of the issues observed when using docks on Windows platforms can be The following article provides information about a detection issue with the Dell Thunderbolt WD22TB4 docking station. Jul 15, 2023 · What to do if the monitor keeps disconnecting on the PC? This post introduces several easy-to-follow troubleshooting methods to fix this issue. Nov 29, 2024 · Are you troubled by USB keeps disconnecting and reconnecting Windows 10 issue? Do you want to solve it immediately? Read this post to get the solutions. Nov 24, 2019 · I just got my USB-C 4K installed with my HP ZBook 15 G5 and I am also noticing random disconnects between the laptop and the Dock. I have had HP involved Ist it connected via USB-C to HDMI or USB-C to DisplayPort?I had several issues with high resolutions like UHD/4K and single or dual display setups connected to surface dock 2. Aug 22, 2023 · Dealing with a USB device that keeps disconnecting and reconnecting can be quite challenging. I suppose it is the same sound you hear when connecting or disconne Mar 31, 2022 · I know the glorious model O is known for it's issues and disconnecting as this is the 2nd mouse that I bought since the first one had the disconnecting problem. Restart your Surface and try connecting the monitor again. First day I used the dock it didn't happen at all. I use my Dock with a Surface Pro 4 (late 2016 Core On Windows 11, the monitors (mainly the main monitor), randomly disconnect and reconnnect, going black for a few seconds each time. Most of the time if I wiggle and click the mouse a few times it will come back. External Monitor 1 > Dock (HDMI) > Laptop External Monitor 2 > Dock (Display Port) > Laptop Connection from dock to laptop is USBC > USBC for reference. Anyone have similar issues? Hi - try plugging the Dock directly into the Surface Book tablet leaving the keyboard portion out. 2021 Dell XPS 13. A loupe and sewing needle fixed the bend, and the random USB issues Apr 12, 2023 · I have a Dell WD22TB4 Thunderbolt dock that is connected to a Precision 3470 Laptop. The lights on the mouse stay on. Happens randomly but quite frequently when I've just started up a game, other times just randomly. For software Hard boot / force shutdown for your surface Ensure the latest drivers are installed (both Win update and Surface driver downloads) Completely uninstall all of the drivers associated with the keyboard (bluetooth / human interface Welcome to Lenovo and Motorola community. Feb 5, 2022 · Currently, my monitor will randomly disconnect, leaving the screen off and therfore completely black. . Repeatedly disconnecting and reconnecting the docking cable to a laptop within ten seconds can result in the laptop not detecting that the dock is connected. exe -id DeviceDiagnostic If after you connect a USB device, it keeps disconnecting and reconnecting Working for months prior to an install of some sort. Sometimes the monitor wont reconnect by itself, and simply says "No HDMI/DP signal". Part 1: Check the docking station. Relatively recent issue that started Friday, 2 full working days so far. Than I changed to USB-C to Jun 30, 2025 · Features like WiFi Sense and Metered Connection can cause unexpected disconnects, especially if Windows tries to switch to a different network or restricts background data usage. Environment: Dell Latitude 5540 & 5550 Laptops Dell WD19(s) docking stations that have one Dell monitor and one lar Does the touchpad still work or does that also disconnect? If it's still working hopefully it's not a critical fault. Has anyone noticed issues with bluetooth connectivity recently? Less than 1 month ago, all of my logitech bluetooth mice (4 M720s, 1 MX Master) that are connected to my 5 HP Spectre laptops are having random disconnects or pauses. Ex Throughout the day I notice that my computer makes apparently random device-connect and/or device-disconnect ("boink") sounds. 1) Disconnect docking station from host machine and power adapter 2) Leave I'm running into an issue where my keyboard and mouse disconnect randomly from my Dock. She also has a USB I also use it for my home asus gaming laptop. Dec 8, 2020 · Surface Book 2 USB-C port keeps disconnecting Good day, please can someone assist me? I have had my Surface Book 2 for just under 2 years and have always used a USBc to HDMI adaptor so that I can work on a second screen as well. 258 votes, 161 comments. Monitors seem to be an issue when connected to docks. What i have done so far to no avail: installed latest displaylink drivers updated latest BIOS version Oct 19, 2025 · If your Ethernet keeps disconnecting randomly in Windows 11/10, then these are the things you need to take a look at to fix the issue successfully. I have had the laptop/dock combo since December and have had no issues until now. Windows shows the device as functioning correctly, but the thunderbolt app displays it constantly Jun 27, 2023 · I have a handful of users who are using the Surface Laptop 4 and 5 with a Surface Dock 2. This setup has worked fine since installation April 2022. I am no stranger to this issue over my 2 years of using this computer. The whole thing is incredibly I have had issues with my Surface Book 2 randomly disconnecting from the Surface Dock USB ports and the sound output (power, video + HDMI sound still work). Hi, I have a Surface Dock 2 and one of my monitors is randomly connecting and disconnecting every 30 seconds or less. and I mean every day, this thing disconnects itself from my Surface Laptop, my monitor goes black, my… What can I do if the display connection is unstable and randomly dropped off with WAVLINK type-C MST dock ? If the external monitor connected to WAVLINK type-C MST docking has unstable connections issue, here the instruction help you troubleshoot. I'm using the Ugreen Dock and had random disconnects whenever a demanding game or app was running. Any input is much appreciated! On Surface dock, sometimes it is a complete disconnect of the dock with the exception of it still providing a charge to Lego. I have done everything possible from all the dell forms drivers and firmware upgrades but still getting disconnects. Surface devices? Not so much. My USB devices, mouse, keyboard, mic, etc. A couple of days ago, the desktop monitor connected to my Surface Laptop Studio (via the Surface Dock 2) started blacking out every few seconds, as if I'd rapidly disconnected and reconnected the display cable. Try using a different power outlet or power strip to ensure that the issue is not related to the power source. I’ll wait for the official update rather than install pre-release via Windows Insider access, but I am hopeful the next Win 10 update will fix my problem, given TCDV’s post. Troubleshoot problems with your Surface Dock for Surface Book, Surface Pro 4, and Surface Pro 3, get help for Surface docking stations. Dec 2, 2015 · I have a Surfacebook and a Microsoft Dock and getting the same issue - randomly the keyboard and mouse (running off the Dock) stop working. Welcome to Lenovo and Motorola community. Usually I have to just clean the connectors and it works again. My Surface Dock keeps disconnecting at random… Oct 6, 2020 · My keyboard, mouse and mouse mat (all USB devices basically) are all randomly disconnecting since Windows did an update on the 2nd of October. Oct 24, 2017 · My TV Monitor (my 3rd monitor currently hooked up) just recently started to flicker, and then it disconnects and reconnects every two seconds, playing the usb disconnect and reconnect sound everytime. I tried to disconnect my USB hard drives from Oct 2, 2023 · Docking station repeatedly losing connection Windows Software May 9, 2022 · This is an issue that I thought I had solved several times, but it keeps popping up. I work in an IT service desk and we currently have over 4500 Surface devices ranging from SP7, SP8, SP9, SL3, SL4 and SL5. Nov 16, 2019 · I have the same issue. 1. On my surface book 2, my external usb mouse keeps disconnecting randomly. I have the problem with windows non stop making the hardware disconnect and connect sounds and the screens attached to the dock would flicker. It always reconnects. Does anyone have the same problem as me? Mar 24, 2016 · As stated in the subject, Windows 10 is disconnecting all of my peripherals at random points. I have a 230W G2 dock here at home and it mostly works fine. Nothing helped long term, had a shortcut on desktop for some users to reset their display adapter which helped short term, but one disconnect/re-connect to dock they'd be Jan 10, 2020 · Microsoft, What is going on with this thing? I have had the Surface Dock for two months now. My issue is that every time my device goes to sleep, shuts down or restarts; the external First I tried a dock station (dell thunderbolt 4) and it started to disconnect randomly every few minutes. USB Keep Disconnecting and Reconnecting in Windows 11/10 FIX [Tutorial] Command Used: msdt. Anyone know how I can avoid it disconnecting? Jan 15, 2025 · Describes an issue in which devices that are connected through a Thunderbolt Dock stop working after the computer resumes from a power state. Acer Monitors- Some connected with VGA to display port adapters or with display port cable. I'm using a Surface Book 2 with the original Surface Dock. But I got fed up by the Surface Dock inability (65W only) to keep the SB2 charged while playing demanding games. It's killing me, it happens every 10 mins or so. Then I tried to connect it directly: one monitor with HDMI and second with usb-c. Here is the situations that I've tested: The issue only happens when at least one of the mouse and keyboard plugged in the docking station. Nov 24, 2023 · If other USB devices also keep disconnecting, refer to our How To Fix USB Keeps Disconnecting guide instead. The monitor disconnects occasionally, everything lags for a few seconds as it shifts all the windows to the laptop display, then immediately turns the external monitor back on, and shifts windows back - it takes about 6 seconds, but its really annoying. Here are the following fixes I made: i unplugged then plugged the usb drive of the webcam. My setup is SLS > Surface Dock 2 > Microsoft USB-C to HDMI adapter > Monitor. Steps I've tried so far: -different SSD -different drive… Dec 2, 2021 · Targus has revised The Docking Stations Troubleshooting Guide for its Customer Support Team. Jul 30, 2024 · For the docking station, we can do the same with another computer. All drivers, firmware, updates, etc. Follow our detailed steps to fix the problem. Razer keyboard keeps disconnecting and reconnecting while connected to dock and playing a game. Each of these devices have issues with the Surface Dock 2 and dual screens. Is there another solution that was buried, or is the dock just broken? Monitor 1: 1440p @ 144hz Monitor 2: 1080p @ 75hz Device: Surface Laptop Studio EDIT: This May 18, 2022 · Multiple users experincing issues with monitors flickering/going black. Could be one, the other, or both. However, you can easily tackle this issue by applying any of the solutions we've covered. So either your firmware isn't up to date or the issue still persists in certain configurations. This problem occurs across different users and does not appear to be… Hi, I bought a Sitecom USB-C docking station with power delivery so I can work from home. This issue will randomly happen. Jan 10, 2025 · By carefully following the troubleshooting steps outlined in this guide, you can effectively address problems ranging from power connectivity to peripheral recognition, enhancing your overall experience with Surface devices and Surface Dock. Random Surfaces would have one monitor drop off completely and not be able to "extend" to it in display settings. It’s best to always have the latest firmware to prevent such issues. I have been trying to get the integrated Thunderbolt 4 working between my z590i VISION D and MacBook Pro 14" 2021. the problem is, it's not all the same issue and it's not all the same laptop models. Didn't work i tried to plug another brand of webcam, still does the same thing as the previous one. (Corsair Gaming Mouse) but it will not move. Dec 7, 2022 · If your External Hard Drive keeps on disconnecting or stopping randomly on your Windows 11/10 PC, use these fixes to resolve the issue. The only time I have issues with it are when I plug the laptop into it after I've been in the office for a day and used an Ultraslim dock. Hi, I recently got a surface laptop 4. Any suggestions. USB-C Lenovo Gen2 Docks P14s/P15s Laptops Ran all Vantage updates/windows updates. Ensure that the cables are securely connected and that there is no damage to the cables. Jan 3, 2025 · I am posting this discussion in case others are experiencing the same issues. Is this a hardware failure or has it something to do with recent updates? Hi r/Thunderbolt . It works great, but after some time of usage, the sound of disconnecting and connecting a USB-device starts playing in an interval of ~30 seconds. Feb 17, 2025 · To fix all USB devices disconnect and reconnect on Windows 11, run Hardware & devices troubleshooter, or check the power management settings. user 1 has surface book 2 connected to surface dock 1 user 2 has surface laptop studio connected to surface dock 1 I have tried switching the docking stations out, used 2 docks, and a 3rd one that I used the same power brick tried multiples Sep 30, 2023 · Scenario I have an Anker Docking Station (model Anker 675) which I bought to help me switching between my personal laptop and the company's laptop without having to connect/disconnect lots of cables How to fix your DisplayLink product from repeatedly disconnecting and reconnecting, or freezing Feb 1, 2016 · Hi! I have already gotten a new SP4 off warranty, and I have been experiencing that my USB-port keeps disconnecting and reconnecting infinitely when charging my phone. Feb 26, 2024 · Check the connections between the Surface Dock 2 and your Surface device. Troubleshoot problems with your Surface Dock for Surface Pro and Surface Laptop devices Aug 7, 2020 · What this means is that if you’re working, you’re losing your mouse, keyboard, and any other USB connection that might rely on the Surface Dock to run. ago Jul 2, 2024 · Advanced Troubleshooting Techniques When tackling persistent ‘WiFi keeps disconnecting Windows 11’ issues, advanced troubleshooting techniques can help. Pretty unacceptable that this dock behaves like this. Bit of an odd one this. The devices are all connected to my Surface Pro 7 via the Surface Dock 2. In our case, it occurred in all ports Is your J5create docking station giving you trouble? Watch this video to learn how to resolve any issues you may be experiencing. Also, it could be the port it connects to on the computer. I plugged the usb hub into my PC directly and it fixed the issue. My mouse and keyboard were connected tot he hub and would constantly disconnect. We would like to show you a description here but the site won’t allow us. This is not a one off issue, this is across the board with displays constantly dropping and not waking from sleep. Are you using a thunder bolt 3 dock? I ran into this problem with a PC when I plugged in a thunderbolt 3 dock and then another usb hub into the dock. While at home, I generally have the surface connected to a surface thunderbolt dock that is connected to many things (dual monitors, keyboard, mouse, etc. and I can't figure if it is a Laptop Studio related problem or something about the pen. Late last year, we started seeing random issues with the WD19TB dock. All my non-Surface devices? Work great. In dual display setups one display always turns off and on randomly or can't display higher rates than 30 Hz. Mar 4, 2016 · In case this helps others: I was having random USB connect/disconnect issues for devices plugged into the Surface Dock. I've had to replace my surface book charger because the cord suddenly was frayed and then outright wouldn't charge anymore. When I disconnect the dock and wish to continue using the PC, the keyboard Jun 15, 2025 · Recently I've been having an intermittent issue with an external SSD randomly disconnecting then immediately reconnecting and I'm trying to troubleshoot the issue but I've run out of ideas. Jun 30, 2025 · Fix Windows 11 WiFi disconnecting issues! This guide offers step-by-step solutions, from driver updates to advanced settings, to stabilize your connection. Please enable it to continue. I would constantly hear the Windows connect- and disconnect-sound. Sometimes it can happen every 15/20 minutes. Other times Windows 10 stops detecting them, they blank out, all my Nov 3, 2021 · Surface Pro / Surface Dock - monitors disconnect and keep flashing while trying to reconnect Sep 15, 2023 · Description: Within our company, we are experiencing a recurring issue where docking stations randomly disconnect and reconnect at various moments on different Surface Laptops. Usually unplugging from the power outlet and turning the Male connector 190 degrees works but this us getting in the way of my work now and I see a LOT of people with the same issues and Microsoft seems to be ignoring the problem. General Troubleshooting Any troubleshooting listed here will apply to all of our products. This affected not only our CEO but a handful of other VIP types as well as regular end users. I’ve gone for quite a while without it happening, and sometimes it will happen every few strokes. It is really annoying Nov 7, 2025 · Does your Mouse or Keyboard keep disconnecting and reconnecting in Windows 11/10? If so, read this post to learn how to resolve this issue once and for all. I have used different cables and still disconnects. I didn't install any software, didn't touch my pc at all, I was actually on the other side of Jul 16, 2020 · [Description of the bug or feature] Surface laptop 1 + Surface dock randomly disconnects and reconnects the USB hub and devices, sometime multiple times in a row. I know that officially the surface only supports 2x monitors plus the screen; but that is why I have been using the wireless display adaptor (without problem until now, almost a year after I started to use it). Within the last month, one external monitor or the other will go to black as… Aug 1, 2024 · Troubleshoot Surface Book dock issues like audio not working, updater not detecting dock, updater encountered an unexpected error, USB, Display resolution and so on. Jun 9, 2023 · Issue: When I connect a secondary monitor to my surface laptop via the Microsoft dock i find that for a while the secondary monitor works just fine. Nov 1, 2015 · So I have a Surface Pro 3 running Windows 10, and an external USB 3 HDD. Mar 5, 2024 · I asked this question last week - My Microsoft Surface Dock 2 will not stay connected to my Surface Laptop 4 - super frustrating that I cannot use it as it was $200. Purchased it to go with my Surface Laptop 1. Sep 1, 2015 · Disconnect/Connect the doc resulted in a headset failure 4/5, disconnecting the headset before a dock disconnect/connect succeeded 5/5 (my current SOP). The power indicator remains lit during the black-screen process however, indicating the issue isn't about the power supply. Jul 9, 2022 · Obviously, the mouse plays an important role in helping you complete your daily tasks. Which leads to very annoying perip Learn how to resolve the frustrating problem of a docking station that won't stay connected in this informative tutorial. For the first 30 mins or so it'll randomly disconnect the displays, usb devices and ethernet. HDMI works well, but usb-c disconnects too, the same way dock station did. I have tried to use it both connected directly to the surface and to the surface dock with the same problems. Perform the following checks to do so: Lately when i have been joining video conferences, or virtual meetings the dock will randomly disconnect from the laptop. Mar 31, 2022 · I know the glorious model O is known for it's issues and disconnecting as this is the 2nd mouse that I bought since the first one had the disconnecting problem. Monitors connected directly to laptops are fine. If everything works OK with just the tablet, then its most likely the keyboard base is at fault. May 27, 2020 · After going from thinking it’s Teams → Surface Dock, i actually started investigating the Ethernet Driver since that’s what actually ends up dropping and disconnecting (since i ran out of other things to look at from the other 2 standpoints). If that doesn’t solve the problem right there, a hard reset - Microsoft Surface Book 2 15" Sometimes while I'm using the Laptop the pen randomly disconnects (and re-connects) from the bottom base, causing the pop-up menu with the pen utilities to appear and disappear, intermittently for about 3-4 times. From connectivity problems to charging issues, we'll guide you If you have trouble getting things working when you try to connect Surface to an external display, try these solutions to help fix the problem. In normal, laptop on table use, I don't find it concerning considering the Surface Book doesn't move. C'mon Microsoft - this cost me close to $5,000 for surface book 2, pen and dock. I am using the laptop power supply (brick) and the supplied USB-C to USB-C cable. Upon plugging in the dock immeidately hear repeating disconnect/reconnect chimes. It seems the devices only disconnect … As the title states, I have 2 user's whose ethernet is constantly disconnecting. More cables but at least it won't discharge Since this change I've started to experience short monitor disconnects while gaming. Some say it occurs when the laptop runs background system update checks but I have turned those off. Undocking and re-docking does not fix it, rebooting the machine does not fix it. I have the exact same issue! My Elitebook 845 G7 randomly loses Ethernet connectivity when attached to the USB-C Dock G5. It purchased a new mouse and it still happens. Jul 23, 2022 · Ethernet wired connection keeps disconnecting I have Dell XPS 13 7390 and Dell Thunderbolt Dock- WD19TB but when I connect an ethernet cable to the dock or to the laptop it will disconnect from the internet for a few seconds and reconnect regularly. Very recently it started disconnecting every minute or 2 making it impossible to utilise my second screen. I have tried all the DNS flushes, etc. trueYep, exact same issue here. randomly disconnect, mostly Everyone suspects its the drivers but I have updated all drivers for monitors, docking station, and laptop. Reset the docking station. In the past 2 days, the third screen has simply gone dark (disconnected) 4 times and I've had to unplug the cable from the dock and plug it back in again to get the screen charger randomly stops working Surface Pro 7 charger has been randomly shutting off lately. Then I need to unplug the surface, unplug the monitor from the dock and replug individually (sometimes a few times until it works). Tried damn near everything driver, firmware related. Oddly, some are noticing that as of the past few weeks that when they have a number of Chrome tabs open (not confirmed), the screens will randomly switch or the browser will switch places on the screen. Maybe it happens because Feb 1, 2016 · I have the i7 surface pro 3 and the usb port connects and disconnects when using my external seagate 2tb hard drive. ago Surface Dock randomly disconnecting monitor comments Best Add a Comment jon_tech9 • surface laptop i5 (7300u), 8GB, 256GB • 6 yr. Check Cable, Connectors, and Port Before you do anything else, make sure that the drive’s cable, connectors, and your computer’s USB ports are in proper working condition. Power-cycle Disconnect both monitors connected to the dock Disconnect docking station from host machine, then disconnect the power adapter from power Leave unplugged for 1 minute for power to dissipate Connect docking station initially into power only Connect docking station to host machine, then connect May 19, 2013 · I had the problem with all 3 of my Bluetooth mice on the Surface Pro. Unfortunately no matter what I try, the drivers keep reporting constant "connected" and "disconnected" state. I’ll have to remove my hand from the screen and restart. I have narrowed this down to only when a webcam that is connected through the dock turns on for this to be happening. It could be software or hardware. If I plug in the HDD, a process will begin. My webcam (or any other brand of webcam) I plug into my pc it disconnect then connects and so on sa forth. For some reason though, I get random disconnects from the Surface Pro when I'm in the… Aug 24, 2021 · Corsair Dock (TBT100) randomly disconnects my mouse and keyboard, and it is only limited to my mouse and keyboard (both Logitech) when plugged in the dock. ) I have tried EVERYTHING google/reddit has produced. I tried inserting Feb 16, 2024 · Troubleshooting display flickering issue on Surface device when connected to a docking station. 2nd day it started happening. She's running a new Surface Laptop with a Snapdragon Processor. But it keeps disconnecting and reconnecting randomly. So instead of the dock I got a USB-C-to-DP cable and I'm using the SB2 power supply (102W) for charging. Various things have fixed this issue such as Surface Pro 9 - Windows 11 - Signature Type Cover Very strange issue I've been experiencing recently. The problematic behavior is every time I open a new window, or un-minimize a window, or switch to a different open window, the entire display will "zoom out" about 5-10% (everything gets smaller and fuzzier Jan 26, 2022 · Everything else plugged into the dock are working fine so they dont notice its not charging until its too late. Screens will come back, but everything else will stay disconnected til I Oct 17, 2025 · Learn what to do when monitors connected to Dell docking stations experience blanking when using an HDMI, USB Type-C, or DisplayPort output. Just follow these easy fixes on your computer and the problem will be solved in no time at all. The only things that aren't disconnected are my monitors. Last week the dock randomly lo Jul 28, 2025 · If the Windows Ethernet keeps disconnecting, you should start by updating your drivers and modifying network settings on your PC. Any slight jostle would cause the dock to disconnect from the computer and the NIC would switch from dock to onboard and kill the connection. Other times it can go an hour or two without it happening. However, adjusting the angle or even moving the tablet slightly disconnects the keyboard and mouse for a few seconds before reconnecting again. Other times I have had to wait sometime to get the connection back. Download Revised Guide (. TLDR; multiple random issues with dell docks, no explanations, upper management getting angry. If you open the Surface app you see the Surface Dock 2 randomly connecting and disconnecting. But, what if your mouse keeps disconnecting? You might get stuck trying to fix your mouse, but an improper method will only yield unfavorable results. The issue is the physical connection between the dock and the computer. WiFi works ok. I followed all the instructions online to update firmware etc. There is no overheating or random loss of connection. Usually, it doesn't happen more than once a day; however, sometimes it happens twice in a day. All latest updates are installed, including firmware. Update Surface Dock Firmware Using the Surface dock to connect to an external monitor won’t work if its firmware does not support the monitor or the cable/adapter. Aug 12, 2024 · USB devices keep disconnecting and reconnecting from your Windows 11 PC? Here are some troubleshooting tips that will help. It doesn't happen often, but on some occasions. I can bring it back by shutting down and pressing the power button for 30sec. Unfortunately, I work in television post production, so that's fairly often. The only way to get it to work again is to disconnect it and reconnect it. Dell Docking Station D6000 - connected to two monitors connected via displayport. Hi there, As the SL3 only has 1 USB-C port, I purchased a Surface Dock 2 to allow me to connect to an external monitor as well as use a headset for my work. I have reset the dock and all troubleshooters come back OK. It now intermittently disconnects from the internet. Interestingly, it says on the microsoft website that the dock doesnt support that resolution (?), so I tried it going straight out the DP port on the surface itself -same thing. I notice it happening more frequently when I am on Zoom calls. Resolved it by replacing the dock. I've updated everything, I've updated the surface dock firmware, still the same. Sometimes it will happen every few minutes, sometime it may go for a couple of hours before disconnecting. Nov 4, 2015 · Surface Book i7 w/ discrete graphics card 2x Dell U2715H monitors 1x Docking station I'm experiencing issues where my monitors will black in and out randomly for 1-2 seconds and come back on. Dec 15, 2023 · Bluetooth mouse, keyboards make our lives easy as these allow wireless, tangle connectivity to Windows 10. Specs below. Alternatively, you can contact Thinkpad Hybrid USB-C Docking Station user support and I'm sure they'll be willing to provide you with some more specific information about using the docking station with your Surface device. My surface pro 7 is attached to the surface dock 2. Jan 22, 2024 · Microsoft Surface Laptop Studio (running Windows 11) connected to a Surface Dock 2 with two Samsung external monitors. Feb 14, 2020 · Recently I have come upon an issue where the keyboard keeps attaching and detaching intermittently. It turned out that one of the "springy" pins -- the top left one as you look at the socket -- was bent. randomly disconnecting USB devices are a known issue of the Surface dock and firmware updates should have supposedly fixed the issue. See if the mouse continues to randomly disconnect/reconnect. To fix the issue, I need to disconnect and reconnect the network cable from the dock. Feb 12, 2023 · Do the same for Connectivity as well. There are firmware updates for the Basilisk v3 Pro (and the included dongle) and the Mouse Dock Pro available on the Razer support site. Jan 17, 2021 · My Dell WD19 Docking Station keeps connecting and disconnecting. Monitors flash on and off. Whether it’s a wired mouse or a wireless one, the problem of it getting disconnected time and again is not a very surprising event. Can you be more specific on exactly what happens duing the disconnections? Learn how to resolve issues with your DisplayLink product disconnecting, reconnecting, or freezing by following the troubleshooting steps provided. Mar 9, 2022 · Hi! My Surface Pro hangs and then loses connection to all of it´s connected devices. It happens more randomly with my pen. Anything connected to a USB port gets Aug 4, 2023 · I leave my Suface Pro on all the time and connect to it from my iMac using RDP, through a pair of Powerline adapters, when I want to use Windows-only software. (it doesn't actually disconnect, just turns black for 3 seconds. ) Works fine on the dock with the USB keyboard, never any issue. Mar 6, 2018 · The surface screen So a total of 3 monitors (same make/model) plus the surface screen. Nov 16, 2022 · Hi all, I've had great luck in getting help from this forum in the past and now I have run into an issue with my wife's new laptop. I ended up disabling Realtek usb nic that is included with the dell dock in windows device managed that it fixed the problem so far. Could be the cord for your dock cutting out, best bet is to just get a replacement one. Sep 1, 2016 · 95% of the time I use the surface through the dock with an external monitor, running at 1920x1080 with no scaling, and it looks fine. Jan 1, 2018 · Quick video guide on how to fix the weird network issues where the wired Ethernet connection would suddenly disconnect for a couple of seconds. It's like the Bluetooth connection has been dropped. All cables have been replaced. We user Dell products, from laptops to docks. The light on the dock part plugged into the Surface Book is active and all. If you are facing this kind of situation on your computer. It can be used by IT Departments and, in many cases, end users of Targus docks and devices. Thank you Surface Dock randomly disconnecting monitor comments Best Add a Comment jon_tech9 • surface laptop i5 (7300u), 8GB, 256GB • 6 yr. It doesn't do it when using the phone to transfer files. Jun 27, 2023 · I have a handful of users who are using the Surface Laptop 4 and 5 with a Surface Dock 2. I tried 5 different USB-C to HDMI adapters and cables, but always had issues. If the website doesn't work properly without JavaScript enabled. However, the guide is applicable to more than just Targus Docking Stations or even just Targus products. She connects it to a Samsung C34J791WTN Monitor through the Thunderbolt 3 port. Windows 10 version 2004, fully up-to-date. I also use the same dock with an Elitebook 840 G5 and it never disconnects, so it seems isolated to the AMD models. have been done. Feb 13, 2018 · I am having trouble with the Docking station randomly disconnecting and then immediately reconnecting. Monitor often isn't detected, or if it is detected then it works until the surface goes to sleep, then sometimes it won't reconnect. (have tried on several different screens), however eventually the secondary monitor will cut out for a… Feb 13, 2018 · I am having trouble with the Docking station randomly disconnecting and then immediately reconnecting. Hi, I use the USB-C dock (Product number Y0K80AA) to drive two additional screens, one via HDMI and the other via Display port. As it only has 1 usb c port I have it connected to a dock (I already had a Lenovo dock) to connect to 2 external monitors. Usb devices connected to my docking station 1, usb device connected to Surface Pro, I lose connection to my Surface keyboard and also my ethernet adapter is gone. Monitors rarely have issues, but the keyboard and mouse will just disconnect and the only way to get them to reconnect is to unplug the dock for more than 10 minutes, or power cycle the dock. fgj wsfos nnff mvo vzunu uso usu dvo qadoye fmrrd espmzpf xderpo urjg prptc zjshg